Live product demos on demand

Shado is a demo automation platform that helps B2B SaaS sales teams work more opportunities by creating & presenting live product demos.

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HOW IT WORKS
L1 Sherpa troubleshoots ticket issues, then autodrafts responses
1

User submits ticket

Analyze ticket to understand problem. If clarifying questions are needed, ask so.

2

Issue confirmation begins

Is this a real problem or is this a case of a user error? Test out bug. If real problem document and prepare to raise to L2.

3

User response is autodrafted

Get a drafted version of the user response for you to check and press send.

Automated L1 Troubleshooting
Go the extra mile for every ticket, without the extra work
Automate the manual parts of ticket resolution, so you can resolve tickets more efficiently
Save hours of troubleshooting

Save hours of troubleshooting

Offload tedious troubleshoooting tasks to your copilot. L1 Sherpa tests user-submitted issues to determine if they're real production bugs or if users are lost and need help getting back on track.

  • Process starts the moment a ticket is submitted
  • Every ticket is analyzed and summarized
Respond to user tickets faster

Respond to user tickets faster

Arrive to a ticket with a large part of the initial work already done. Get a head start on ticket responses with pre-drafted responses based on the troubleshooting results.

  • Shift your workflow from doing to approving
  • Tickets are tagged, triaged, & summarized before you begin
Provide memorable support experiences

Provide memorable support experiences

Provide support that users will talk about with comprehensive responses grounded on accurate issue confirmation.

  • Every ticket response is based on validated troubleshooting
  • Every user gets their own personalized tutorial
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Offload manual pre-work.
Elevate to sherpa support.

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