Shado is a demo automation platform that helps B2B SaaS sales teams work more opportunities by creating & presenting live product demos.
Analyze ticket to understand problem. If clarifying questions are needed, ask so.
Is this a real problem or is this a case of a user error? Test out bug. If real problem document and prepare to raise to L2.
Get a drafted version of the user response for you to check and press send.
Offload tedious troubleshoooting tasks to your copilot. L1 Sherpa tests user-submitted issues to determine if they're real production bugs or if users are lost and need help getting back on track.
Arrive to a ticket with a large part of the initial work already done. Get a head start on ticket responses with pre-drafted responses based on the troubleshooting results.
Provide support that users will talk about with comprehensive responses grounded on accurate issue confirmation.
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